Responsibilities
- Oversee all daily operations of the guest-facing team, ensuring seamless service delivery.
- Develop and implement strategies to maximize revenue, occupancy, and rate positioning.
- Lead, mentor, and develop a high-performing team, fostering a culture of excellence and accountability.
- Manage guest relations, promptly resolving escalated issues to ensure complete satisfaction.
- Analyze performance data and financial reports to identify trends and drive strategic decisions.
- Control departmental budgets, manage labor costs, and optimize financial performance.
- Establish and enforce all standards, policies, and procedures for the team.
- Collaborate with other department heads to achieve overall property goals.
- Ensure all technology systems are utilized effectively and efficiently.
Requirements
- Proven leadership experience in a guest-centric management role.
- Strong financial acumen with experience in budgeting, forecasting, and P&L management.
- Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, team members, and senior leadership.
- Demonstrated ability to resolve complex situations with critical thinking and sound judgment.
- Proficiency in property management systems and other relevant operational software.
- A forward-thinking mindset with a focus on innovation and process improvement.
- Flexibility to adapt to a dynamic, 24/7 operation.
Working Location: Sentosa
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