The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves. As a policy manager on our Trust & Safety team, you will have the opportunity to work with teams of product managers, data scientists, user researchers, operations, legal, and various relevant stakeholders to craft policies for product features and deliver major safety product changes. This position will focus on the LIVE content ecosystem, with an emphasis on high-risk and sensitive content areas such as but not limited to misinformation, bullying, harassment, self-harm, and regulated goods.
As Policy Manager on the LIVE SME Team, you will ensure consistent, high-quality policy interpretation and enforcement for the unique challenges of LIVE. You'll serve as a key partner in scaling enforcement strategies, enabling moderation teams, and enhancing transparency and trust in the LIVE experience.
Responsibilities
- Develop and maintain enforcement guidance for LIVE content areas.
- Provide policy interpretation and subject matter expertise on complex or borderline cases.
- Align LIVE policy with moderation infrastructure and tools to ensure operable enforcement.
- Design workflows and enforcement strategies for high-risk issues and repeat circumvention.
- Support the creation of LIVE-specific materials and training sessions for enforcement and operations teams.
- Support content audits, case labeling, and RCA deep-dives to improve enforcement quality and consistency.
- Provide expert guidance and support during high-risk escalations.
- Support creator education and platform transparency efforts to promote understanding of LIVE policy.
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