What this Job Entails:
The Project Coordinator will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.
Your Roles and Responsibilities:
- Provides weekly operational updates including action items.
- Communicate effectively, maintain and establish a good rapport team and client.
- Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
- Assists with identifying operational/project issues and/or escalating the issue to the team lead.
- Attending and participating in client meetings as required.
- Documents and follows up on important actions and decisions from meetings.
- Collaborates with various regional teams for ticket resolution.
- Work closely with the Facility providers and Smart Hands to drive the issues.
- Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
- Assists with daily monitoring of the ticketing system and resolving them under defined SLA
- Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews
- Assists with identifying trends or recurring problems and escalates to team lead for resolution.
- Assists with identifying and collaborating on new process improvement opportunities.
- Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
- Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
- Required to work on oncall roster and preparing/participating in daily handovers.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- Bachelor/Diploma preferably in Information Technology or Engineering and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience.
- Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
- Familiarity with Microsoft Excel and Google Suite
- Excellent communication skills, both verbal and written
- Positive attitude and dependable
- Excellent customer service skills
- Ability to work both within a team and independently
- Ability to multitask and prioritize workload in a fast-paced environment
- Ability to use good judgment, as well as problem-solving and decision making skills
- Ability to maintain confidentiality and professional decorum
Good to Have:
- Knowhow of operations inside Data Centers/POPs
- Handled Logistics / shipments
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