Responsibility
- Ensure the optimal handling of customer claims by guaranteeing timely and effective solutions
- Ensuring the correct management of operational processes and organisation of field resources
- Ensuring the correct sizing of the workforce according to market demand and internal demand in relation to sales
- Ensuring the correct coordination of technical and training know-how towards field resources.
Requirements
Degree in mechanical or electronic engineering or technical diploma
Specialised technical knowledge:
- Willingness to travel for customer visits
- English language B1/B2
- Reading electrical mechanical technical drawing
- Principles of thermodynamics
- Customer care processes
- Organisational and management skills
Business skills:
- Creative thinking: Ability to read situations analytically and divergently, developing innovative solutions and choosing the most effective response.
- Ownership: Ability to exercise the role, making decisions, taking responsibility and accepting risks, aimed at obtaining expected results.
- Technical Expertise: Ability to use and increase one's skills to be adequate in the exercise of the role, capable of innovation and development of the company's business.
- Communication: Ability to give, receive and share information in order to facilitate the flow of information, production and management.
- Working with others: Ability to collaborate with others, creating a context of trust, to pursue common results.
- Coaching: Ability to enhance team resources by fostering professional, personal and functional development.
- Mastering Technology: Ability to develop knowledge of company technologies to support customers in the development of processes and the use of products, offering innovative solutions.
- Vision: Ability to use forward thinking to identify feasible organisational and professional development paths aligned with the company vision.
- Proactive approach, resilience, collaborative leadership, ability to work in changing environments. Excellent organisational and management skills. Excellent communication, negotiation and persuasion skills.